🎧 Support Bot
Automated customer support with intelligent ticket management
Overview
The Support Bot module provides automated customer support capabilities with intelligent ticket management, FAQ responses, and seamless handoff to human agents when needed.
Key Features
- Automated ticket creation and tracking
- FAQ database with instant responses
- Priority-based ticket routing
- Escalation to human agents
- Support analytics and reporting
- Multi-language support
- Custom response templates
- Ticket status tracking
Getting Started
1
Access Support Bot
Navigate to Support Bot from the sidebar menu.
2
Configure FAQ Database
Add frequently asked questions and their automated responses.
3
Set Up Ticket Categories
Create categories for different types of support requests.
4
Enable Auto-Response
Activate the bot to automatically respond to common queries.
Best Practices
- Keep FAQ responses clear and concise
- Regularly update your knowledge base
- Set appropriate escalation triggers
- Monitor bot performance metrics
- Train the bot with real customer interactions
- Provide clear handoff messages to human agents
Important Notes
- Always have a fallback option for complex queries
- Ensure human agent availability during business hours
- Test bot responses before going live
- Comply with customer data privacy regulations